CEO Update, November 2018
CEO Update, November 2018
November 30, 2018
Before I begin on this month’s topic, providing an update on our service operations, I’d like to thank everyone — our collaborators, partners, customers, tokenholders, and team — for their incredible enthusiasm and support following the commercial launch of MODsense this month. As announced on November 9th, MODsense is now available! It can be tested within any organization using our Evaluation Kit, which interested users can order online. In the weeks that have followed this announcement, we have been overwhelmed with positive messages, encouragement, and even awards.
Before it was even launched, MODsense was nominated for two industry awards. The first is the The Digital Innovation of the Year, awarded by the Swiss Digital Economy Awards, which has honored Switzerland’s most innovative digital project for the past 15 years by a Jury of 40 industry professionals. The second is The Swiss Logistics Award, hosted by GS1, which has recognized new, forward-thinking logistics services for over 20 years. We are delighted to report that on November 21st at the 2018 Digital Economy Awards ceremony at Hallenstadion in Zurich, Modum was awarded the Digital Innovation of the Year prize for MODsense. This is a huge validation of our efforts and an exciting way to enter the market; this award and these nominations confirm the value MODsense can create for customers from an industry perspective.
In the months leading up to our launch we have used the CEO update to explain MODsense in detail: how we will bring it to market (in the September update) and what the solution experience is (in the October update). This month I would like to provide an update on our service operations, which will allow us to serve our customers reliably.
We have successfully rolled out all service processes that are fundamental to our go-to-market plan, including the underlying business and customer support platforms and IT systems. We have focused on making these processes and tools as lean as possible while ensuring scalability for future growth. Our commitment to this shift has been validated by successfully completing the first stage audit for our ISO 9001 certification this month.
There are a great number of challenges that we had to solve over the past weeks, one example I’d like to quickly outline is the trade-off between balancing forecasted customer demand with production capabilities. In order to help achieve a lean but scalable supply chain, Modum invests a lot into strong and close supplier relationships and smart production processes. By working closely with our committed suppliers, we will be able to maintain an adaptive and responsive approach to customer demand. Additionally, these relationships have helped us to develop a robust and flexible manufacturing process and supply chain for our data loggers. This month, we concluded these efforts with the successful transfer of our production line overseas, helping us to achieve our production targets in 2019.
Another highlight this month is that we have commissioned the first Hyperledger Fabric Nodes in collaboration with Swiss Post and SAP to provide a productive blockchain infrastructure for MODsense. We are excited to continue the expansion of our blockchain network to serve further customers soon. Stay tuned for more updates!
Alongside defining operational processes, it is crucial to ensure that company organisation is setup for customer service. We are currently in the process of shifting our operations from a project-oriented structure to one that is also focused on ongoing customer interaction. As such, we are currently taking a closer look at our internal team structure to define how we want to operate going forward.
Where we were in November
This month Modum has had the opportunity to once again participate in a number of SAP events. We joined SAP at the Roche campus in Basel to present MODsense during Roche’s enterprise innovation day. As workshops open to all employees took place, SAP presented a number of their solutions to Roche leadership in their Innovation Truck. Members of Modum’s marketing team, Michael Taylor and Luca Obrist, presented MODsense in the truck, explaining its capabilities and how it works with SAP solutions.
Modum founder Marc Degen attended multiple events this month. On November 14thhe took part in SAP Select Barcelona, an event that brought together experts, customers, and SAP leadership to discuss topics that are transforming business. He also participated in Outside the Block in Berlin, sharing the stage with SAP’s VP Head of Blockchain. Together they explained MODsense: its benefits, its potential to transform digital supply chain monitoring, and its potency when run alongside SAP solutions using SAP’s blockchain services.
To wrap up the month, our Director of Business Development Robert Von Arx, is in Bangkok presenting Modum and MODsense at the Cold Chain Asia conference. Here, he will be meeting with relevant organizations and customers to support Modum’s growth within Asia.
Following our announcement of commercial availability our team is working full steam ahead to prepare for increased customer engagement. We are looking forward to going operational, tackling customer feedback, and turning it into new product features. On behalf of the team, thank you all for your support and feedback so far. I look forward to updating you again at the end of December with our end of the year wrap up.
— Simon Dössegger
November 29, 2018